Go Ahead, Ask Away
You got questions? We'll answer them for you here, as easily as we can.
Q: Can I get a printed catalog?
A: We are an environmentally conscious company and try to limit paper consumption. We do not print a consumer catalog; however our current products can be seen on line at shop.pearlizumi.com. The website is constantly changing: check back frequently for the latest updates. You can click here to download a catalog.
Q: Do you Guarantee your products?
A: Yes. Pearl Izumi product is built to last the lifetime of the garment, and that is how long we will stand behind it. Pearl Izumi products are fully warranted to the original owner against defects in materials and workmanship.
Q: Where can I find a dealer?
A: Please refer to the retailer locator function on the homepage of our website to find an authorized Pearl Izumi retailer near you.
Q: How can I get my warranty issue handled?
A: Your local Pearl Izumi dealer is the best resource for your cycling, running and outdoor needs, and this service continues in the event that you encounter a warrantable defect in one of our products. Please visit your dealer for prompt warranty service whenever possible.
If you would prefer to send the item directly to us, here are the details: All shipping to Warranty must be pre-paid and insured. State law (and common decency) requires that products accepted for warranty be clean. Please include your name, address, phone number, e-mail address (if applicable), and a description of the product defect.
Pearl Izumi - Shimano
ATTN: Warranty Dept.
1 Holland Drive
Irvine, CA 92618 USA
For warranty assistance outside the US, please contact your local dealer or distributor; we cannot accept warranty shipments from outside the US.
Q: I'm really fast, will you sponsor me?
A: We accept sponsorship proposals/applications from Sept 1 - Oct. 31 for the upcoming year. Proposals must be received in writing at our physical address in order to be considered, and no phone calls or emails will be accepted.
Q: When I click on "Women's Apparel" I get a blank screen. Is something wrong with the site?
A: It sounds like it is either caused by an old Internet browser, or some
interference from some browser add-on - like the Yahoo! Toolbar, for example.
There are countless reasons why this may happen, but there are a few more common causes.
- An older version of Internet Explorer.
- Your computer could have a virus or other mal-ware installed.
- There could be add-ons for IE installed (like Yahoo! toolbar or a Google search bar) that are interfering with page rendering or page requests.
- Cookies could be disabled or limited by security settings.
Q: Hey, can you send me a sticker?
A: Ask and you shall receive. But first we need you to send us a self-addressed envelope* to the following address:
Attn: Marketing Coordinator/ Sticker Request
101 S Taylor Avenue
Louisville, CO 80027 USA
*we'll take care of the postage.