RETURNS: WRONG SIZE? WRONG COLOR?

Policy Overview

• Unused Merchandise may be returned with the original tags attached along with a copy of the packing slip, invoice or sales receipt. Shoe boxes must be wrapped or shipped in another cardboard box to prevent marring of original boxes: please do not affix shipping labels directly to shoe boxes.

• Returns are accepted up to 30 days from the date of purchase. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. You will receive an email notification when your credit has been processed.

• Please note: standard bank processing time is 3-6 business days for a credit to be reflected in your available balance once you have received the email notification.

Shipping

• Packages must be returned pre-paid: We Will Not Accept C.O.D. Deliveries.

• We recommend that you return items via UPS or Parcel Post - Insured. We cannot be responsible for items that do not arrive at our facility.

Exchanges

• Due to availability issues with seasonal merchandise, we are unable to accommodate exchanges at this time.

• If you require a different item/ color/ size, please place a new order at shop.pearlizumi.com to make sure you receive the item you desire while it's still available; your credit card will be credited for any item(s) that you return to us (see above for return details).

Help

If you have any questions on your return:

• E-mail us at buyonline@pearlizumi.com

• Call us directly at 1.800.328.8488 Monday-Friday between 8 am and 5 pm Mountain Standard Time

Please send all Buy On Line returns to:
Pearl Izumi, Attn. Online Sales
1886 PRAIRIE WAY · LOUISVILLE, CO 80027