RETURNS: DOESN’T FIT? DON’T LIKE THE COLOR?
• New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
• Please fill out the return form that came with your shipment and enclose it with your packing slip. If you need a new form, you may download one here.
• Return authorization is not necessary, and we do not issue RA#s for consumer returns.
• Shoe boxes must be shipped in another cardboard box to prevent marring of the original boxes. Do not affix shipping labels directly to shoe boxes, we cannot accept shoe returns if the shoe box is damaged.
• If you placed an order over the phone, or purchased an item at one of our Pearl Izumi Factory Stores, please send your return to that store.
• Starting August 1, 2013 online returns will be processed at our facility in California. Because of this, we will no longer be able to accept returns at our facility in Colorado.
• We are currently unable to accommodate exchanges. If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund.
Defective and incorrect items
If you receive any defective or incorrect items, please contact us at firstname.lastname@example.org prior to sending these items back.
• Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
• If you have an account with Pearl Izumi, you may login to create a prepaid shipping label. Using this option will reduce your refund by $6.00. Please note that your account needs to be established prior to order placement for this function to work. If you check out as a guest, we cannot retroactively import old order information into your account. The prepaid return option will not be available outside of the 30-day return window.
• We do not accept C.O.D. deliveries.
• Please send all returns to:
Pearl Izumi - Shimano
Attn: Buy Online Returns
1 Holland Drive
Irvine, CA 92618
How long does it take to process the return?
• Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
• If you have any questions regarding your return :