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RETURNS: DOESN’T FIT? DON’T LIKE THE COLOR?

Returns

• Unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. You will receive an email notification when your credit has been processed.

• Please fill out the return form that came with your shipment and enclose it with your packing slip, invoice, or sales receipt. If you no longer have your return form you may download and print one here.

• Return authorization is not necessary and we do not issue RMA#s for consumer returns.

• Shoe boxes must be shipped in another cardboard box to prevent marring of the original boxes. Please do not affix shipping labels directly to shoe boxes.

• If you placed an order over the phone, or purchased an item at one of our Pearl Izumi Factory Stores, please send your return to that store.

Starting August 1, 2013 online returns will be processed at our facility in California. Because of this, we will no longer be able to accept returns at our facility in Colorado.

Exchanges

We are currently unable to accept exchanges. To replace your items, please place a new order and follow the directions for returning your items.

Shipping

• Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.

• If you have an account with Pearl Izumi, you may login to create a prepaid shipping label. If you use this option your refund will be reduced by $6.00.

• Please note that your account needs to be established prior to order placement. If you check out as a guest, we cannot retroactively import your order information into your account. The prepaid return option will not be available outside of the 30 day return window.

• We do not accept C.O.D. deliveries.

• Please send all returns to:

Pearl Izumi - Shimano
Attn: Buy Online Returns
1 Holland Drive
Irvine, CA 92618

How long does it take to process the return?

• Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

Help

• If you have any questions regarding your return:

• E-mail us at buyonline@pearlizumi.com
• Call us directly at 1.800.328.8488 Monday-Friday between 8 am and 5 pm MST

 

 

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